A LITTLE CLARITY GOES A LONG WAY

Help for your next exchange.

Why are my Favour Points reserved?

They are committed to an accepted order. They will move to the provider on completion, return to you after an eligible cancellation, or be allocated through a recorded dispute decision. View the order from your Favour Points history.

My delivery is late or incomplete.

Open the order workspace. If it is more than 24 hours past the deadline with no submitted delivery, the buyer can cancel. For incomplete or disputed work, describe the problem and open a dispute to pause release.

Can I buy or withdraw Favour Points?

You can earn Favour Points by giving a favour, or buy extra in your selected currency. This preview offers simulated purchases only; no money is charged. Live payment integration is pending. Favour Points cannot be withdrawn as cash.

What can I upload?

The current build accepts PNG, JPEG and WebP images up to 5 MB and 20 megapixels. Images are re-encoded, metadata is removed, and access is limited to order participants. Document, archive, audio and video uploads are not supported yet.

Report and block

Use “Report” on a listing or profile to queue a concern. Blocking stops new proposals and direct messages. It does not remove an existing order or its commitments; use the dispute route if needed.

Account recovery

Use the password-reset link from sign-in. Responses do not confirm whether an account exists. In the local demo, emails are saved in a private mailbox folder instead of sent.

Support availability

This is a local working review. Reports are stored for administrator review; no staffed support desk or response-time promise is active. Do not enter real sensitive information during demonstration.